Nigerian Communications Commission (NCC) has on Thursday revealed that it has reduced the number of days a mobile subscriber must stay with a telecoms service provider before porting to 45 days as against 90 day, IT NEWS NIGERIA learned.
According to Ayoola Oke who was the key note speaker at the 78th Telecoms Consumer Parliament organized by NCC in Lagos, the move is aimed at ensuring that any dissatisfied subscriber is able leave an operator as fast as possible.
Mobile Number Portability (MNP) was introduced on April 22, 2013 to make it easier for consumers to change their networks and still keep their numbers.
Oke noted that formerly consumers must remain with one network for at least 90 days before they can move to any other network, but NCC responded because “consumers have kicked against this, especially when they discover that the new network is worse.”
“So, the initial period before a consumer can port again have been reduced by half, from 90 days to 45 days.The commission has also worked with the operators to make porting faster, and while it generally took a few hours before the average time, based on efforts of the commission in the last one year, it has gone down from five to 20 minutes.”
Oke said that porting customers initially lost some services such as bank alert messages, which has now been rectified.
NCC had accused telecoms operators of truncating porting process against business rule guiding MNP in Nigeria’s telecoms industry.
According to NCC, MNP is a provision of choice and no subscriber can be forced to make choices. The idea is to present as a choice and the good thing is that the opportunity is always open for anyone dissatisfied with one operator to switch to another network provider.
In our earlier report , incoming and Outgoing Porting Activities of Mobile Network Operators” report by NCC revealed that telecoms network operators recorded a total of 41,578 mobile number porting activities in the month of June, a far cry among over 100 million subscribers.
The report showed that there was an increase of 182 in the Mobile Number Portability (MNP) activities in June, as against the 41,396 activities in May.
It said that out of the 41,578 porting activities in June, 20,804 were incoming porting activities, while 20,774 were outgoing activities.
Often times, NCC and telecoms companies differ on the cause few porting amongst subscribers.
NCC blamed operators while service providers fault multi-SIMs (Subscribers Identification Module) Phones
IT NEWS NIGDERIA gathered that the availability of multiple SIM handsets in Nigeria’s mobile market influenced customers’ attitude towards migrating from one service provider to another.
Subscribers have handsets and smartphones that accommodate up to three (3) SIM cards and rather than switch operators handset owners switch network right with their cell phones.
Nigeria: Porting Period Now 45 Days – NCC