Etisalat Nigeria demonstrated its leadership in building sustainable excellent customer relations by hosting its last Customers Forum session for 2016.
The event which held in Lagos featured presentations by Etisalat as well as a question and answer sessions that enabled management team members respond to questions from the customers on various issues bothering on their experience on the network in general.
The Customer Forum, which began in 2010 and has held in several cities across the nation, is an interactive feedback session that provides a platform for engagement with customers on their experiences from using various service and product propositions; it aims at engaging customers on the network for better service delivery and mutually benefitting relationships.
Speaking at the event, Director, Brands and Experience, Etisalat Nigeria, Elvis Ogiemwanye asserted that the platform highlights the important roles customers on the network play in the general management of the company.
“Etisalat is a customer-oriented network. We recognize the customer to be an integral part of our business function. The forum is a relationship platform on which we engage with our teeming customers to hear their views on our product and service propositions, to know what we can do better and also what we are doing well. It is a feedback session that enables us to serve our customers the best way possible,” he said.
Corroborating Mr. Ogiemwanye’s assertion, Director, Customer Care, Etisalat Nigeria, Plato Syrimis, said the “focus of the network is to ensure sustainable maximum satisfaction for its customers by identifying and meeting their areas of need”
Pastor M.O. Kolawole commended the telecommunication giant for its commitment to giving its customers worthwhile experience through the provision of bespoke products and services as well as platforms that have enhanced standards of living.
Also speaking, Andrew Abiola-Cudjoe, a banker in Lagos who won an iPhone 6 device, expressed gratitude to the network for its friendly disposition. “I have been on the network for a while and my experience has been great. More so, I like the fact that they demonstrate that customers are important to them and have created a platform that brings them together with their customers primarily to listen,” he said.
Other customers who won various high-end devices include Ogo Nweke, Omotosho Motola Funmilayo and Aderonmu Julius.
Other Etisalat’s management team members who attended the event include the Chief Executive Officer, Matthew Willsher; Vice President, Marketing, Adebisi Idowu; Head, Events and Sponsorship, Modupe Thani; Head, Digital Media, Bolanle Afuye and Head, High Value and Mass Market, Idowu Adesokan.
Etisalat Nigeria Holds Customers’ Feedback Session