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Nigeria: Continuous Poor Telecoms Service Anger Regulator, Subscribers

*Telecoms operators: flawless service impossible under uncertain environment

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Staff Writer:

In response to feelers from over 150 million phone users, Nigerian Communications Commission (NCC) has said it is angered by persistent telecoms services and therefore advised providers to improve the quality of their services
But Nigerian telecoms operators had always argued that it impossible to provide flawless service in very uncertain business environment.
The Regulator agree that it is aware of the problems telecom sector face today but it is not enough excuse for continuous bad service.
Alhaji Abdullahi Maikano, NCC Director in charge of Consumer Affairs Bureau is quoted as saying in Oye Ekiti at the weekend, during a Consumer Town Hall meeting that “The event was an initiative of NCC to bring telecom consumers in the urban areas together with network operators and regulator to discuss and proffer solutions to consumer related issues .
“We have to protect consumers from market exploitation and empower them to make rational and informed decision when making their choices of services.
“We hereby directed that service providers must always communicate with our consumers in plain language and such must be relevant, timely and accurate. They should also ensure that access to information is made possible at all times.”

The Consumer Town Hall meeting was attended by NCC top officials, representatives of MTN, GLO, Airtel and Etisalat, Security agencies, as well as consumers, including farmers, civil servants, marketmen and women and others from various sectors of the economy.

Service providers present said they will continue to provide best possible service going by the challenges posed by operating environment.

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