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R: Executive Vice Chairman of the NCC, Prof. Umar Garba Danbatta and Helen Paul

NCC Unveils “Year of Nigerian Telecom Consumer” Today

Today Wednesday March 15 2017, the Nigerian Communications Commission will flag off “Year of the Telecom Consumer” Campaign at the Commission, Head Office in Abuja.
Helen Paul, the renowned comedian and actress who also signed on alongside Ali Nuhu as the NCC’s Face of the Telecom Consumer, visited the Commission’s Head Office in Abuja today where she met the Executive Vice Chairman of the NCC, Prof. Umar Garba Danbatta and other members of the Management team.
The programme, which coincides with the global celebration of World Consumer Rights Day, will commence at 11.00am prompt. Entry is open to the first 200 members of the public.
The general public can watch the LIVE video stream of the event on the Commission Facebook page.
Recalled that last week, NCC said all ass now set for the flag off campaign of the Nigerian Telecom Consumer. It is billed for Wednesday, March 15, 2017 which coincides with the 2017 World Consumer Rights Day (WCRD) with the theme “Building a Digital World Consumers can trust”.
The high point of the event which holds at the NCC Headquarters in Abuja is the unveiling of the face of the Nigerian Telecom Consumer. Two high profile artistes have been named to showcase the face of the consumer.
Chief Host of the event, Executive Vice Chairman (EVC), NCC, Prof. Umar G. Danbatta, had earlier said in Abuja that consumer protection and empowerment is one of the eight pillars of the 8-point agenda of his administration and so “the Commission is dedicating the year 2017 to the welfare of telecom consumers”.
Key components of the year of the telecom consumer include creation of greater awareness on Quality of Service (QoS); Electromagnetic Fields (EMF); Do Not Disturb (DND) which consumers can use to stop unsolicited text messages and; The NCC’s toll free line – 622 through which consumers can reach the Commission in cases where service providers fail to resolve their complaints.
The campaign hopes to secure the support of network operators towards meeting set targets and Key Performance Indicators (KPI) on Quality of Services especially as it affects drop calls.
Only recently, the Commission read the riot act to operators on poor quality of service, especially drop calls and poor network services in general.
The year of Nigerian Telecom Consumer campaign will also witness a new programme tagged “NCC Consumer conservation” which the Commission plans for different locations across the six geopolitical zones.
It will be an interactive session which will provide information empowerment for the consumer.

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