The Zonal Controller of Ibadan Zonal Office, Olubunmi Bamijoko who was represented by Chimezie Amadi, a Senior Manager in the Zone told the participants that included community leaders, public servants, and citizens including members of the National Youth Service Corps that the conversation is a product of NCC’s concern to address the challenges of the Nigerian telecom consumers.
He noted that the Conversation is constitutive of the Commission’s declaration of 2017 as Year of the Nigerian Telecom Consumer programme instituted to sensitize telecom consumers about their rights and privileges through increased information and educational activities as well as through robust engagement that enables them to understanding programmes of the Commission targeted at addressing the challenges of the consumer and the telecom industry as a whole.
Amadi said the Commission is determined to achieve the above and as a demonstration of commitment to the fulfilment of that objective, the Commission provided a Short Code, the 2442 DO NOT DISTURB Code that enables consumers to manage unsolicited telemarketing messages they receive on their devices; as well as the provision of the 622 Toll Free Line through which consumers can escalate issues already reported to their service providers but which have not been addressed satisfactorily.
He enjoined the consumers to take advantage of these opportunities to address some of the challenges they face as subscribers to telecommunication services. He told the gathering that NCC is committed to addressing all issues related to the quality of service, and allayed the fears of the general public about the Electromagnetic Field (EMF) radiation. He amplified the voice of the Management of the Commission on EMF as he stated that research is yet to establish that telecom base stations and masts emit radiation that is harmful to humans, and thus advised the public to discountenance the misinformation bandied about telecoms mast and health hazards.
Consistent with the position of the Management of the Commission, Amadi reiterated the fact of NCC’s assurances, commitment and focus on improving the Quality of Service through religious monitoring of compliance by operators to the Parameters and KPIs that have been set in that regards. He said the Commission’s commitment to improving the QoS finds expression in the consistent and periodic monitoring of Drop Call Rate, Call Setup Success Rate, Operators’ Customer Care Centres, and the conduct of Customer Satisfaction Surveys.
The programme ended with a question and answer session that was interactive, lively and engaging. Participants were unanimous in their opinions that the Conversation was indeed enlightening and educative.