… urges consumers to fully utilize Complaint Channels -622
IT NEWS NIGERIA:
Executive Vice Chairman(EVC) of the Nigerian Communication Commission, (NCC), Prof. Umar Garba Danbatta has announced that the Commission is set to bring to an end incidence of internet browsing data losses associated with end of subscription periods telecoms subscribers experience in the hands of service providers.
Danbatta said this yesterday during NCC’s Special Day at the 2017 Lagos International Trade Fair, Tafawa Balewa Square, Onikan, Lagos.
The EVC who was represented by the Director, Policy , Competition and Economic Analysis, Ms Josephine Amuwa, said “NCC will soon issue a directives to service providers to give 14 days window to the subscribers to enable them roll over their unused data, even if they do not renew on the expiration of data.”
She explained that “this will stop the current practice where subscribers loss their entire unused data if they fail to renew on the date of expiration of the current subscription.”
NCC said as an industry watchdog, it must be balanced in its regulation. While protecting the consumers NCC must also be fair to telecoms investors.
Furthermore, the Commission also urged telecoms subscribers to make full use of the complaints channels already provided by the apex industry watchdog.
Head, Media and Publicity at NCC, Mr Reuben Muoka said this while answering questions at the event.
According to him, most of the issues consumers raised during the event could easily be addressed if mobile users were making full use of complaint and communication channels made available by the Commission.
NCC also added that the Commission is a consumer focused agency that is why on March 15, 2017, the telecoms apex regulator declared ‘2017 As Year of Telecoms Consumers’.
“At the end of our assessment before the launch of this campaign, we identified key consumer-centric issues that were very worrisome. this includes unsolicited text messages, challenges arising from quality of service, misinformation attached to installation of masts and towers, and consumers’ inability to unutilize the commission’s second level. toll free complaint platform – 622”, NCC said.
