9mobile announced Tuesday it hosted its customers in Kano at a Customer Forum, a statement said.
The 9mobile team, led by the Chief Commercial Officer, Stjepan Udovicic; Executive Director, Regulatory & Corporate Affairs, Abdulrahman Ado; Director, Customer Care, Ehimare Omoike; Director, Sales, Oluwatosin Olulana among others, fielded questions and provided on-the-spot resolutions to most of the concerns raised by customers.
At the event held recently, customers shared their experiences with the network, asked questions, and commended 9mobile for providing superior products, services and customer experience.
What did 9mobile say?
Speaking, Chief Commercial Officer, Stjepan Udovicic, explained that the forum was designed to gain feedback from its subscribers in the city to serve them and continuously meet their communication needs.
Udovicic said, “This forum is very important for us. We want to know what you think about the company, the brand, and what you think about our product and services because we are eager to evolve. 9mobile is transforming; we are planning substantial changes in the company, but to make these changes right, we need to listen to our customers.”
Also commenting, Director, Customer Care, 9mobile, Ehimare Omoike, thanked the customers for turning out in their numbers, explaining that the forum was important for 9mobile ahead of its planning season.
He said, “We thought it would be nice to come here to feel the pulse of our customers, hear from you as we go into our planning season, to look at how best to serve our customers here in Kano. The customer forum is an initiative we started where we go to major cities to hear from our customers what the challenges are; what they expect from us as a network.”
One of the customers at the forum, which also featured raffle draw sessions where recharge cards and mobile phones were given out to lucky winners, Samson Onwani, commended 9mobile for recognizing and appreciating the value of its customers by holding the forum.
He said, “I am happy that that 9mobile recognized its customers. I am also happy with the flow of the session, particularly the explanations on the different questions raised during the event.”
Onwani, who won a phone, added: “I feel happy because no gift is small. Any gift that comes to you should be appreciated, so I thank 9mobile for this gift.”
Another customer, Saadatu Ado, expressed happiness with the clarifications the 9mobile team gave to issues raised by participants at the forum.
She said, “I liked the interactive nature of the meeting. The 9mobile team was able to clarify many issues raised by customers.”
The 9mobile Customer Forum is an interactive feedback session aimed at engaging customers to deepen relationships. The session provides a platform for valuable engagement with customers through constructive feedback on their experiences using various services and products on the 9mobile network.