Facebook apologized to “all those affected,” promising to find the root cause of the problem and make its infrastructure more error-proof
IT News Nigeria:
Facebook has announced that ‘an engineering error’ is responsible for the global 6 hours collapse of its network that plunge millions incommunicado.
“Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centers caused issues that interrupted this communication,” the company said in a blog post on Monday.
According to report, the configuration change prevented Facebook IT experts – people “with knowledge what to actually do” to remedy the bug – from remotely accessing the tools needed for the fix. The alleged Facebook staffer added that while an “emergency” plan to gain physical access to the routers was activated, the whole operation posed a logistical challenge – all made worse by “lower staffing in data centers due to pandemic measures.”
It however assured that there was no indication that user data was compromised while its services were off the grid, noting that it was “actively working to fully return them to regular operations.”
Echoing CEO Mark Zuckerberg’s penitent message to users forced to quit their preferred social media platform cold turkey – albeit for a mere six hours – Facebook apologized to “all those affected,” promising to find the root cause of the problem and make its infrastructure more error-proof.
