IT NEWS NIGERIA
Booking.com has fired 2700 of its customer service employees in outsourcing plans
IT News Nigeria:
The travel website announced weekend it has fired 2700 of its customer service employees via video message in outsourcing strategy.
This is the second mass layoff at Booking.com in two years. In total, 4,000 people have been fired from the company since the start of the Covid-19 pandemic.
CEO Glenn Fogel said the move is a reorganization plans, adding that the company is transferring nearly all of its customer services to outsourcing giant Majorel in the second quarter of the year.
IT News Nigeria gathered that a total of 12 of the 14 Booking.com customer service departments across Europe, Asia Pacific, and the Americas will fall under the reorganization.
Booking.com said this is needed ensure the company remains “sufficiently flexible,” especially in quieter periods when fewer staff is needed, according to Dutch News.
For now, only the offices in Amsterdam and Manchester will not be affected, Fogel said.
according to Report, all staff who fell under the reorganization were offered a six-month contract in Luxembourg-based Majorel, which provides customer services to companies worldwide.
The news outraged staff, leaving many worried that their work conditions will change if they accept the transfer to Majorel.
“This is sad news given today with no pre-warning, no packages offered, no redundancy,” one of the workers affected told DutchNews.
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